Features
Six parts that work together: the AI answers, your team oversees, and every business keeps its data separate.
24/7 AI replies
The assistant replies in seconds, day, night and on holidays, using only your business information: services, prices, opening hours, policies and FAQs. It doesn't make things up: what it doesn't know, it says so and hands the conversation to your team.
Includes
- Replies with the services, prices and hours you load
- Handles several conversations at once, in seconds
- Understands voice notes and images, including payment receipts (Pro and Premium)
- Hands the conversation to a person when the request needs it
Appointment booking
For businesses that run on their calendar. Before offering a time, the assistant checks your hours, existing bookings and anything you block by hand in Google Calendar. It suggests options based on how long each service takes and leaves the appointment booked inside the same conversation.
Includes
- Google Calendar integration, no double bookings
- Slots based on each service's duration and your hours
- Creates, reschedules and cancels appointments from the chat
- WhatsApp reminder the day before the appointment
Catalog, inventory and reservations
For businesses that sell products over WhatsApp. The assistant answers from your catalog, checks available inventory and holds units for the customer so your team can close the sale. From Pro, you edit prices and inventory in a Google Sheets panel.
Includes
- Product lookups with price and availability
- Product reservations in the customer's name
- Prices and inventory in Google Sheets: the assistant picks up changes in about 10 minutes (Pro and Premium)
- Built-in payments and receipt reading (Pro and Premium)
Shared inbox with human handoff
The AI and your team work in the same inbox. When someone on your team takes a chat, the AI stops replying in that conversation and resumes when it is marked as resolved. The full history stays visible, on the same number.
Includes
- One inbox for WhatsApp, Instagram and Messenger, based on Chatwoot
- The AI pauses itself when a person takes the chat
- Conversation assignment and internal notes
- Mobile app for iOS and Android
Multi-business with isolated data
AndesIA is a multi-tenant platform. Each customer business has its own workspace with its own assistant, settings and data, isolated from every other customer on the platform.
Includes
- A separate workspace per business
- Conversations and contacts isolated per customer
- Own assistant, hours and catalog in each workspace
- Team access limited to its own business
Conversation dashboard
A dashboard to oversee customer service: every conversation with its full history, status and assignee. You can see what the AI is resolving and where your team steps in.
Includes
- Full history of every conversation
- Statuses: open, pending and resolved
- Search and filters by status or assignee
- Weekly email report: people served, appointments and top requests (Premium)
The platform
AndesIA combines proven technologies in a multi-tenant platform designed to run many businesses at once.
- WhatsApp Business Platform
- WhatsApp's official API for businesses. AndesIA sends and receives your number's messages through it, with no unofficial apps.
- n8n
- The automation engine that runs the assistant's workflows: booking, catalog, reservations and connections to Google Calendar and Google Sheets.
- Chatwoot
- The foundation of the shared inbox, the conversation dashboard and the mobile app your team works in.
- Multi-tenant architecture
- Each business is a separate customer inside the platform, with its own settings and isolated data.
Put your WhatsApp to work.
Try the demo on WhatsApp or request access for your business.